Terms & Conditions

Services

Titan Solutions provides independent IT advisory and consulting services, which may include:

• Technology and infrastructure reviews
• Microsoft 365 and cloud advisory
• Strategic IT guidance
• Architecture and design recommendations
• Written reports and recommendations
• Workshops and consultation sessions

Titan Solutions does not currently provide:

• Managed IT services
• 24/7 support
• Service desk operations
• Continuous monitoring
• Guaranteed compliance certification
• Guaranteed security outcomes

Unless explicitly agreed in writing, services are advisory in nature only.

Engagements and Scope

Services are provided based on agreed proposals, quotations, or written scope discussions. Titan Solutions will endeavour to confirm the agreed scope in writing prior to commencement of any engagement.

Any changes to scope, additional work, or requested variations may require revised pricing, timelines, or separate agreements.

Titan Solutions reserves the right to decline work outside the agreed scope.

Fees and Payment Terms

Unless otherwise agreed in writing:

• Engagements are provided on a fixed-fee basis
• A 50% deposit is required prior to commencement of work
• The remaining 50% balance is payable upon completion and delivery of the agreed work
• Invoices are payable within 14 days of issue unless otherwise specified

Late payment may result in delays to delivery of services or the release of final deliverables.

Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information
• Reviewing recommendations prior to implementation
• Maintaining appropriate backups and recovery processes
• Obtaining any required vendor, licensing, or third-party approvals
• Making final implementation and business decisions

Titan Solutions relies on information provided by the client and is not responsible for issues arising from incomplete, inaccurate, or outdated information.

Advisory Nature of Services

All recommendations, guidance, and reports are provided in good faith based on information available at the time of engagement.

Technology environments, licensing models, vendor platforms, security threats, and compliance obligations can change over time.

Titan Solutions does not warrant or guarantee specific business outcomes, cost savings, or regulatory compliance, nor does it warrant platform availability or third-party vendor performance. Clients remain responsible for all operational, commercial, technical, and implementation decisions.

Limitation of Liability

Titan Solutions provides services in good faith and takes reasonable care in all engagements.

To the maximum extent permitted by law, Titan Solutions excludes liability for any indirect, incidental, consequential, or special loss or damage, including loss of profits, business interruption, loss of data, loss of revenue, or loss of opportunity.

Titan Solutions' total liability relating to any engagement is limited to the fees paid by the client for the specific services giving rise to the claim.

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

Intellectual Property

Unless otherwise agreed in writing, all intellectual property created by Titan Solutions remains the property of Titan Solutions. This includes reports, templates, methodologies, frameworks, documentation, and advisory materials.

Clients receive a perpetual, non-exclusive licence to use all delivered materials for their own internal business purposes. Clients may not reproduce, distribute, resell, or commercialise delivered materials without prior written permission.

Confidentiality

Titan Solutions treats all client information as confidential. A mutual non-disclosure agreement (NDA) is provided as standard at the commencement of every engagement, prior to any sensitive information being shared.

Titan Solutions will take reasonable steps to protect confidential information provided during engagements.

Clients acknowledge that electronic communication and cloud-based systems may involve inherent security risks despite reasonable safeguards being in place.

Third-Party Services and Platforms

Titan Solutions may utilise third-party platforms and cloud services including services provided by Microsoft and HubSpot.

Titan Solutions is not responsible for outages, failures, security incidents, or service interruptions caused by third-party providers.

Website Use

Information published on this website is general in nature and does not constitute formal professional, legal, financial, or security advice.

While reasonable care is taken to ensure information is accurate and current, Titan Solutions makes no guarantees regarding completeness, accuracy, or suitability.

Privacy

Titan Solutions handles personal information in accordance with its Privacy Policy. Please refer to the Privacy Policy published on this website for further information.

Changes to Terms

Titan Solutions may update these Terms & Conditions from time to time. Updated versions will be published on this website and will take effect upon publication.

Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of New South Wales.

Contact

For enquiries regarding these Terms & Conditions, please contact:

advisory@titansolutions.com.au